These Terms of Service (the "Terms") set out the rules for using the Strataforge website at strataforge.co, the Strataforge Academy, and the Strataforge client platform (together, the "Services"). The Services are provided by Oleksandr Koniev Strataforge, Jednoosobowa działalność gospodarcza, with its registered seat at ul. Złota 75A lok. 7, 00-819 Warszawa ("Strataforge", "we", or "us").

We make these Terms available to you free of charge before any agreement for the provision of services by electronic means is concluded, in a form that lets you obtain, reproduce, and store them, as required by art. 8 of the Polish Act on the Provision of Services by Electronic Means (UŚUDE). By using the Services you agree to these Terms.

1. Who we are

The provider of the Services is Oleksandr Koniev Strataforge, a sole proprietorship (JDG) registered in the Polish Central Register and Information on Economic Activity (CEIDG), with its registered seat at ul. Złota 75A lok. 7, 00-819 Warszawa in Warsaw, Poland. Tax identification: NIP 5214165020, REGON 544734689.

We disclose these details under art. 5 UŚUDE. You can reach us at alex@strataforge.co for any matter concerning the Services, including complaints and notices.

2. Who these Terms treat you as

These Terms classify users into three categories, because Polish and EU law gives some of them mandatory protections we cannot reduce.

• Consumer: a natural person using the Services for purposes not connected with their business or profession. Consumers keep the full set of mandatory consumer protections under Polish law.
• Entrepreneur with consumer rights ("B2B-K"): a natural person running a sole proprietorship who concludes a contract directly connected with their business activity where, given its content, the contract does not have a professional character for them, in particular by reference to the subject of their activity disclosed in CEIDG. Under art. 385(5) of the Polish Civil Code and art. 7aa of the Consumer Rights Act, such a user enjoys the consumer protections on abusive clauses, distance-contract information, and the right of withdrawal.
• Business User: any other user, including companies and individuals concluding a contract of a professional character connected with their business.

Where it is not clear from the content of a contract whether it has a professional character for a sole proprietor, that user may tell us, at the latest when concluding the contract, whether it has such a character; we will not make conclusion of the contract conditional on that statement. Wherever these Terms give a right or protection to a Consumer, the same right or protection applies to a B2B-K to the extent the law extends it, and any clause in these Terms that would limit such mandatory protections does not apply to a Consumer or a B2B-K.

3. What we offer

Strataforge is a software development company. The Services cover three areas: software development work delivered under separate engagements (websites, AI systems, automations, and internal tools), Strataforge Academy (online courses and learning materials), and the Strataforge client platform (an authenticated workspace for managing projects and account data).

Some parts of the Services are free, such as browsing the public website and submitting an enquiry. Other parts are paid, such as Academy courses, platform plans, and professional development work. The commercial terms of a specific development engagement are set in a separate master services agreement (MSA) and statement of work (SOW). Where an MSA or SOW conflicts with these Terms, the MSA or SOW prevails for that engagement.

Where the Services include or deliver an AI system, transparency duties may apply to us under art. 50 of the EU AI Act (Regulation (EU) 2024/1689), which applies from 2 August 2026. Where and to the extent those duties apply to us, we will tell you when you are interacting with an AI system and mark AI-generated or AI-manipulated content as such. The AI-specific duties, roles, and warranties for a given engagement are set in the relevant MSA or SOW and in the product notices shown at the point of use.

These Terms do not replace our Privacy Policy or Cookie Policy, which govern how we handle personal data and device storage; the lawful basis for cookies and direct marketing, and the consent we collect for them, is set out in the Cookie Policy. Acceptable conduct is detailed in the Acceptable Use Policy, and refunds and the consumer right of withdrawal are covered in our Refund and Withdrawal Policy. Where we process personal data on a client's behalf, a separate Data Processing Agreement applies and prevails on data-protection matters.

4. Technical requirements

We state the technical requirements for using the Services as required by art. 8 ust. 3 pkt 2 lit. a UŚUDE. To use the Services you need:

• a device with access to the internet and a current version of a standard web browser (for example the latest or preceding major version of Chrome, Firefox, Safari, or Edge);
• JavaScript and cookies enabled in the browser, which the public website and the client platform rely on to function;
• a stable internet connection sufficient for the content you use, including video for Academy courses;
• an active email account, which we use to create your account, confirm purchases, and send notices and complaint responses.

We use the Services with technologies common to web applications. We do not guarantee compatibility with outdated or non-standard software, and using the Services in such an environment may limit functionality. Specific compatibility and interoperability details for paid digital content are shown at the point of purchase as described in section 7.

5. Eligibility, accounts, and contract term

To open an account on the client platform or Academy you must be at least 18 years old, or older where your jurisdiction requires it. By creating an account you confirm that you meet this requirement and, if you act for an organisation, that you are authorised to bind it.

A contract for the provision of services by electronic means is concluded when you complete registration and your account is activated, or, for a one-off interaction such as submitting an enquiry, when you send it to us. A paid contract for an Academy course, a platform plan, or development work is concluded as described in section 7. We confirm conclusion of the contract on a durable medium where the law requires it.

You may terminate a contract concluded for an indefinite period, such as a free account, at any time without giving a reason by closing your account from the account settings or by writing to us at alex@strataforge.co; termination takes effect once we process your request, without prejudice to obligations already incurred. We state the duration of any paid plan and the conditions of its termination at the point of purchase, in line with art. 12 ust. 1 pkt 16 of the Consumer Rights Act. Your statutory right of withdrawal, where you are a Consumer or a B2B-K, is explained in section 8.

You agree to provide accurate, complete, and current information, and to keep your login and password confidential. You are responsible for activity under your account. We are not liable for loss arising from your sharing or careless handling of your credentials.

We may suspend or close an account for a material breach of these Terms or the Acceptable Use Policy, for non-payment of sums due, or to comply with a legal obligation such as a court order or sanctions law. Where it is technically and legally possible, we will tell you about the suspension or closure, state the reason, and give you a reasonable chance to fix the breach first.

6. Acceptable use

You may not supply content of an unlawful character through the Services. This obligation is mandatory under art. 8 ust. 3 UŚUDE. The full set of rules lives in our Acceptable Use Policy, which forms part of these Terms.

• Do not infringe anyone's intellectual property or upload content that is defamatory, obscene, or that incites violence or unlawful discrimination.
• Do not attempt to gain unauthorised access to the Services, to other users' accounts, or to our systems, and do not upload malware or harmful code.
• Do not reverse-engineer or decompile the Services beyond what mandatory law permits, and do not scrape or harvest data with automated tools without our prior written consent.
• Do not use the Services in breach of applicable sanctions law, do not impersonate any person, and do not resell or sublicense the Services beyond rights granted in an executed MSA or SOW.

If you become aware of illegal content on the Services, you can report it to us at alex@strataforge.co. We operate a notice-and-action process consistent with art. 16 of the Digital Services Act (Regulation (EU) 2022/2065).

7. Your content and intellectual property

We own the Services, including the software, design, and site content, except for content you submit and for work we produce for you under an engagement. Polish, EU, and international intellectual-property law protect these rights. You receive no rights beyond those stated in these Terms or in an executed MSA or SOW.

You keep ownership of the content you submit. By submitting it you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, and process that content only as needed to provide the Services to you, to perform our obligations under an MSA or SOW, and to meet our legal duties. This licence ends when you delete the relevant content or close your account, except for retention permitted by law or needed to defend legal claims.

Ownership of development work produced for you (the "Work Product") is set by the relevant MSA or SOW. Our default position, absent a different contractual term, is that economic copyright in the Work Product passes to you once you have paid the agreed remuneration in full. Until then it stays with us. A transfer of economic copyright is only effective if made in a written MSA or SOW with the fields of exploitation specified, as Polish copyright law requires. These Terms alone do not transfer copyright.

8. Payments, plans, and renewals

Browsing the public website and submitting an enquiry are free. Academy courses, platform plans, and professional development work are paid. Prices, billing cycles, the duration of the contract, and any automatic renewal terms are shown at the point of purchase or agreed in an MSA or SOW before you commit. For a paid order placed online, you confirm an order with an obligation to pay before you complete it, as required by art. 17 of the Consumer Rights Act, and we confirm the order to you on a durable medium.

For paid Academy courses and platform plans, we tell you before purchase about their main functionality, any technical protection measures that apply, and any compatibility and interoperability with hardware and software that we know or ought to know about, as required by art. 12 ust. 1 pkt 19 and 20 of the Consumer Rights Act. The same details for development work are set in the relevant MSA or SOW.

Where a plan renews automatically, we tell you the renewal price and date before the charge, and you can cancel future renewals from your account or by contacting us at alex@strataforge.co. For development engagements, payment terms, statutory late-payment interest for commercial (B2B) transactions, and VAT treatment follow the relevant MSA or SOW.

We issue invoices in electronic form and will comply with the Polish National e-Invoicing System (KSeF) once the mandatory obligation applies to us. Your statutory right of withdrawal, where you are a Consumer or a B2B-K, is explained in section 9 and in our Refund and Withdrawal Policy.

9. Consumer right of withdrawal

If you are a Consumer or a B2B-K who buys at a distance, you may withdraw from the contract within 14 days without giving a reason and without cost, under art. 27 of the Consumer Rights Act (Dz.U. 2024 poz. 1796). To withdraw, send us a clear statement at alex@strataforge.co within the period. Full details and the model form are in our Refund and Withdrawal Policy.

Where you are a Consumer or a B2B-K, your statutory rights under Polish consumer law always prevail over anything in these Terms that would limit them.

For digital content delivered before the 14 days end, the right of withdrawal is lost only if you gave prior express consent to begin and acknowledged that you would lose the right, as set out in art. 38 ust. 1 pkt 13 of the Consumer Rights Act. We capture that consent and acknowledgment at checkout for Academy courses and confirm it to you on a durable medium.

For paid services whose performance is to begin before the 14 days end, such as a platform plan, we begin only at your express request, which we record on a durable medium, under art. 21 ust. 2 of the Consumer Rights Act. If you then withdraw before performance is complete, you pay only for what we performed up to withdrawal, in proportion to the agreed price, under art. 35 of the Consumer Rights Act. The right of withdrawal is lost once we have fully performed the service with your prior express consent and your acknowledgment that you would lose the right on full performance, under art. 38 ust. 1 pkt 1 of the Consumer Rights Act.

10. Warranties and liability

We provide the Services with the professional care appropriate to our activity. For Business Users, and to the fullest extent the law permits, the Services are provided on an "as is" and "as available" basis, and we disclaim implied warranties such as fitness for a particular purpose and uninterrupted availability. This disclaimer does not apply to a Consumer or a B2B-K, whose statutory rights regarding conformity and quality remain in full. Any warranty given with a specific engagement is set in the MSA or SOW.

For Business Users, our total liability arising out of or in connection with the Services is capped at the remuneration you paid us in the twelve months before the event giving rise to the claim, and we are not liable for lost profits, lost contracts, lost savings, or indirect or consequential loss, except for data loss caused directly by our breach of our security obligations under art. 32 RODO. This cap and exclusion do not apply to a Consumer or a B2B-K; towards them we are liable on the terms set by mandatory law, which we do not limit.

Nothing in these Terms limits our liability for harm we cause intentionally, which under art. 473 § 2 of the Polish Civil Code can never be excluded, nor for personal injury, nor any liability that cannot be limited under mandatory consumer law.

11. Complaints and dispute resolution

You can submit a complaint about the Services by email to alex@strataforge.co or in writing to our seat at ul. Złota 75A lok. 7, 00-819 Warszawa. Please describe what happened, when, and what you would like us to do. We respond without undue delay, and in any event within 14 days of receiving the complaint.

If you are a Consumer or a B2B-K and we do not respond within 14 days, the complaint is treated as accepted, under art. 7a ust. 2 of the Consumer Rights Act. Consumers may also use out-of-court routes: the permanent consumer arbitration court at the Voivodeship Trade Inspector, mediation by the Trade Inspection, or help from the county (municipal) consumer ombudsman. Guidance is available from the Office of Competition and Consumer Protection at uokik.gov.pl.

12. Changes to these Terms

We may amend these Terms only for an important reason, which we state in the notice. Important reasons are limited to: a change in the law that affects the Services, a decision of a court or public authority, a change in the scope or technical functionality of the Services, a change in the way we provide the Services for security or technical reasons, or a change in our prices or billing model that applies only to future purchases. We deliver the amended Terms to you before they bind you, in line with art. 384 of the Polish Civil Code.

We give notice of material changes at least 30 days before they take effect, by posting on the website and, where you hold an active account, by emailing the address linked to it. If you are a Consumer or a B2B-K and you do not accept the changes, you may terminate the contract free of charge before the changes take effect, and we refund any prepaid amount for the unused period. A change does not alter a fixed-term service you have already paid for, such as a purchased Academy course, unless you expressly agree. Continued use after the effective date by other users means acceptance of the amended Terms.

13. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Poland. For Business Users, disputes connected with these Terms fall to the exclusive jurisdiction of the common court competent for our seat in Warsaw.

If you are a Consumer or a B2B-K, the mandatory consumer-protection rules of the country where you habitually reside still apply to you, the exclusive-jurisdiction rule above does not apply to you, and you keep the right to bring proceedings before the court competent for your place of residence.

14. Final provisions

If any provision of these Terms is held unlawful or unenforceable, the rest stays in force, and the ineffective provision is read, so far as possible, to match its original intent within the bounds of enforceability. Our failure to enforce a right is not a waiver of it.

Any term of these Terms that is not individually negotiated and that would shape the rights of a Consumer or a B2B-K contrary to good morals, grossly infringing their interests, simply does not bind that user, under art. 385(1) § 1 of the Polish Civil Code, while the rest of these Terms continues to bind the parties; no such reading may reduce the statutory protections a Consumer or a B2B-K has by law.

You may not assign your rights or transfer your obligations under these Terms without our prior written consent. We may transfer ours to a legal successor in a merger, acquisition, or sale of substantially all assets, subject to data-protection law. These Terms, together with the Privacy Policy, the Cookie Policy, the Acceptable Use Policy, and any executed MSA, SOW, or Data Processing Agreement, form the entire agreement between you and us for the Services.